Job from partnerJob DescriptionJob Description
Position: Assistant Retail Store Manager
Location: Brampton, ON (On-site)
Salary: $50,000 - $55,000 per year
Our client is a growing consumer goods brand with a strong retail presence, known for delivering a high-quality customer experience. The Retail Store Assistant Manager is responsible for assisting the Store Manager in all aspects of managing the day-to-day retail operations in compliance with company objectives and procedures while enhancing brand image. The Assistant Manager’s main goal is to create and maintain a high-performing, functional yet welcoming store environment, with a focus on courteous customer service excellence.
The Assistant Manager’s duty is to maintain a set standard of professional image and service on a day-to-day basis among all staff members.
Responsibilities:
Store Operations
- Assist with optimizing store sales and increasing profitability to achieve agreed store goals and performance targets
- Support the Store Manager with daily operations and help lead the sales floor to meet store goals
- Assist with smooth and financially accurate retail operations, including daily updates of store sales logs, cash reconciliation, and cash variances
- Maintain a clean, organized, safe work area according to procedures and safety policies
- Tour the sales floor regularly, engage with colleagues and customers, and resolve urgent issues while ensuring adequate staffing during peak business hours
- Support merchandising execution by assigning tasks, maintaining displays, and ensuring promotional signage/materials are set correctly
- Organize and prepare for special promotions, displays, launches, and store events as needed
- Assist with reporting on sales, inventory, and team performance; provide updates to internal stakeholders/head office as required
- Help identify recurring operational issues, support corrective actions, and contribute to improvements in store routines and execution
Staff Management
- Assist with managing staff through effective scheduling, training, coaching, and retention strategies
- Provide leadership and support through regular feedback, performance accountability, and ongoing development
- Support onboarding of new hires and ensure employees are trained on store routines, policies, health & safety, and cash handling procedures
- Help create staff schedules and ensure shifts are properly covered
- Promote a positive, professional, and team-driven culture, stepping in for the Store Manager when required
- Assist with supporting loss prevention practices and ensuring adherence to internal processes and procedures
Inventory Management
- Assist with managing inventory by controlling stock levels, overseeing orders, and ensuring appropriate merchandise availability
- Manage weekly stock orders and ensure store supplies are maintained
- Support stock accuracy through cycle counts, inventory handling, and troubleshooting stock discrepancies as needed
- Assist with inventory counts and ensure proper receiving, storage, and stockroom organization
- Help manage inventory expectations and performance metrics, supporting continuous improvement in inventory processes
Customer Management
- Maintain the company’s standard of customer service and professionalism, and resolve customer issues as they arise
- Lead by example in delivering exceptional customer experiences and support team members in doing the same
- Handle escalated customer concerns calmly and professionally
- Support strong customer relationships by training staff on service expectations and identifying customer needs
- Stay informed on new products, promotions, and launches to ensure accurate product knowledge and customer support
Head Office Communications
- Assist the Store Manager in reporting with accurate and timely submission of sales, staff, financial, and inventory updates as required
- Communicate with internal teams regarding store needs, product updates, promotions, and store execution priorities
- Assist with offering suggestions for improvements in operations, promotions, and overall store performance
Qualifications:
- Minimum of 2 years of retail management experience or customer-facing leadership experience
- Post-secondary education required, preferred in Business or a related field
- Proven ability to coach, train, and develop employees
- Strong operations experience in retail sales, inventory, merchandising, cash handling, and store routines
- Comfortable with keyholder responsibilities including opening and closing duties
- Experience with retail systems (NetSuite or similar) considered an asset
- Experience with textured haircare or beauty products is considered an asset
- Experience supporting events, promotions, or in-store launches is an asset
We appreciate the interest from all candidates; however, we will be contacting only those that best fit our client’s requirements.
Terra Recruitment welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
